The restaurant industry faces a familiar nightmare: Friday night rush, orders flooding in from multiple delivery platforms, kitchen staff scrambling, and managers juggling screens instead of focusing on customers. This chaotic scene plays out in thousands of restaurants every night, creating inefficiency and frustration. Thibault Le Conte, founder and CEO of OrderOut, has built his business around solving this exact problem through AI-powered delivery management.
When Technology Makes Things Worse
Most restaurant owners know this story by heart. You’ve got a packed house, orders streaming in from five different platforms, and your best server is stuck trying to figure out why DoorDash isn’t syncing with UberEats. Le Conte puts it simply: “Imagine this, you are running a busy restaurant on a Friday night, orders are flying in from delivery platforms, the kitchen is busy, and your staff is trying to keep up. But instead of focusing on food and guests, they are wrestling with screens, reconciling systems, and fixing errors.” That’s exactly what OrderOut was built to fix. He saw restaurants drowning in technology that was supposed to help them. Instead of making life easier, all these platforms were creating more work. Something had to change.
Le Conte didn’t start in restaurants. He’s spent the last decade building tech companies in everything from smart luggage to immersive applications. But one lesson stuck with him through every venture: “Technology should remove friction, not create it.” Sounds obvious, but walk into any restaurant kitchen during dinner rush and you’ll see how rarely that actually happens. Now he’s betting big on AI. Not because it’s trendy, but because restaurants can’t afford to fall behind. “In 2025, that means embracing AI. Tools such as OpenAI and ChatGPT are no longer optional. They are critical to stay ahead,” Le Conte says. OrderOut puts that philosophy to work in three specific ways.
Simplifying The Backend
Here’s the problem most restaurants live with every day. You’ve got orders coming from Grubhub, DoorDash, UberEats, and your own platform. Each one works differently. All have their own quirks. Your staff wastes time jumping between screens, and orders get lost in the shuffle. OrderOut cuts through that mess. “With OrderOut, we integrate directly into the point-of-sale system, and now with AI built-in, every order, no matter the source, flows seamlessly into the kitchen,” Le Conte explains. One system handles everything. No more juggling applications, no more lost orders, no more staff pulling their hair out over technology that doesn’t talk to each other.
Empowering Restaurant Teams
He learned this lesson the hard way. He ran Goose Kitchen, managing over 70 virtual brands, and watched his team get buried under screens and systems. Good people spending their time fighting with technology instead of serving guests. That experience shaped everything about how OrderOut works. The company uses AI to handle the boring stuff so people can focus on what matters. “Our tools leverage AI to simplify decision making and automate the repetitive work. The goal is that the team spends less time on screens and more time helping customers,” Le Conte notes. Technology should make your job easier, not turn you into a data entry clerk.
Shaping The Future Of Delivery
Delivery isn’t just extra money anymore. It’s how restaurants grow and survive. Le Conte gets this better than most. “Delivery isn’t just a side business anymore. It’s core to restaurant expansion and growth,” he points out. Consumer habits changed, and restaurants need systems that can keep up. AI helps restaurants stay ahead of demand, run smoother operations, and give customers what they want. Le Conte sees OrderOut building infrastructure for tomorrow’s problems, not just fixing today’s headaches. “At OrderOut, we are not just solving today’s pain points, we are building the infrastructure for where delivery is heading tomorrow.”
Restaurant owners already have enough to worry about. The last thing they need is another complicated system that promises everything and delivers headaches. Le Conte keeps his pitch simple: “You don’t need another tech stack on your plate. You need smarter, AI-powered systems that work with you.” That’s the vision driving OrderOut. Less complexity, more results. Technology that actually helps instead of getting in the way. For an industry that’s been burned by tech promises before, that might be exactly what they need.
Connect with Thibault Le Conte on LinkedIn and his website to explore how AI can reshape restaurant delivery operations.
